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Customer centricity
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Artificial Intelligence
Chatbots become go-to mediators of online search and service
By Helen Beckett in November 2018
2 minute read
Consumer Industries & Retail
Amazon Go showcases shopper-centricity and era of personalisation
By Helen Beckett in November 2018
2 minute read
Banking
Why banking needs customer-centric business models
By Caroline Hambridge in June 2018
6 minute read
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