Artificial Intelligence

The end of hold music and “Press 1 for …”

Contact centres. I built my first in the mid-’90s. It won an award, and I’ve helped build, run and improve […]

Emerging

10 tech trends and innovations for 2019

By Mark Hillsdon in April 2019

5 minute read

Travel & Transportation

Smart uses for intelligent mobility

By Arif Mohamed in April 2019

3 minute read

Artificial Intelligence

Deep reinforcement learning: a step closer to real AI

By Sebastian Klöser in March 2019

4 minute read

Artificial Intelligence

Ethics and the winter of AI discontent

By Caitlin McDonald in March 2019

4 minute read

Emerging

Q&A: CTO Dan Hushon on accelerating digital business

By Dan Hushon in February 2019

4 minute read

Consumer Industries & Retail

Creating agile and super-relevant customer journeys

By Andrea Sangalli in February 2019

3 minute read

Analytics

Robots aren’t taking over (they’re just considering it)

By Thrive in December 2018

3 minute read

Artificial Intelligence

Intelligent AI applications: Build or buy?

By Arif Mohamed in December 2018

3 minute read

Artificial Intelligence

Flying the flag for integrity in artificial intelligence

By Helen Beckett in December 2018

2 minute read

Artificial Intelligence

Experimenting with AI to engage and retain employees

By Helen Beckett in December 2018

2 minute read

Artificial Intelligence

Chatbots become go-to mediators of online search and service

By Helen Beckett in November 2018

2 minute read

Artificial Intelligence

Getting the balance right for personalisation

By Mike Simons in November 2018

2 minute read

Culture of Change

Q&A: Gen Z entrepreneur Maria Jernigan on the power of virtual reality in education

By Thrive in November 2018

6 minute read

Culture of Change

Six technology trends for 2018

By Dan Hushon in July 2018

3 minute read

Analytics