I have previously written about “Having the right digital mind-set” and the six areas that help shape this mind-set: business, technology, social, personal, application and learning. In this article I will talk about what you need to do in the business area to change your digital mind-set. This covers the skills and thinking that are needed to succeed in your workplace.

Mastering change

One of the key components in having the right digital mind-set is mastering change. Change happens all the time, occurring in our lives daily. We are guided by our experiences, what we know and our habits.

Have you ever heard yourself say:

  • “We’ve always done it that way.”
  • “X set the process years ago, and no one has taken responsibility to change it.”
  • “It costs too much to make changes.”

Breaking your habits to form new ones — as well as figuring out how to deal with ambiguity and cope with the unknown — will allow you to accept and work with change. Learning to understand and cope with change yourself helps to enable changes in your business.


Agility is an important facet of digital transformation. The principal frameworks for being agile come from areas such as DevOps, agile software development and scrum.

However, with a digital mind-set, being agile is much more. You need the ability to:

  1. Keep up with what is going on in your organisation and industry
  2. Remain relevant — invest in yourself
  3. Adopt and be comfortable with new ways of working
  4. Experiment and learn from failure (fail fast and the theory of small bets)
  5. Apply the 80/20 rule

Growth mind-set

The next major component is having a growth mind-set in which you are comfortable with the amount of change in the rapidly changing business landscape.

The term “growth mind-set” comes from the study and theory of psychologist Carol Dweck, who says that intelligence can be developed. This can be applied to every person, regardless of age, to help each one reach higher levels of achievement.

Adopting a growth mind-set by taking every opportunity to experiment, embrace failure, learn, change and seek challenges will enable you and your business to realise your potential and succeed.

To get into the right digital mind-set, here are some questions to ask yourself:

  1. What will I learn today?
  2. What habit can I forget?
  3. What new habits can I make?
  4. How can I be more agile?
  5. What did I do that failed that I can learn from?
  6. What is my next challenge?
  7. What tasks and processes can I automate?
  8. With constraints being removed through innovation and advancements, and with costs coming down, how can I change my business processes to meet today’s market challenges?