I recently wrote about the key drivers that are shaping the digital agenda for today’s governments. This time I’d like to show you how, through collaboration and co-creation, governments can accelerate their digital transformation to achieve better outcomes for society.
Many people, companies and especially entrepreneurs, have embraced all things digital with unparalleled enthusiasm, very much favouring the 24/7 self-service concept of living. And governments know that they, too, must adapt to deliver better services. They fully understand that mobile technologies and being data-driven hold the key to enhanced citizen experiences in ways unimaginable even a few years ago.
And yet while some governments have already started their digital journey, others simply struggle to know where to begin. They see the value of ‘going digital’ straight ahead, but they can also see the challenges and complexities around the corner. So, the question is often not ‘when’ to go digital but ‘how’ to go digital and effectively manage the complexity of change.
We’ve been helping governments with the ‘how’ for many years – in fact, our proven transition and transformation methodology has already successfully supported more than 1,000 government and commercial clients around the world. It’s also the very reason why we created the Digital Government Experience Centre, also known as DGX.
We knew there was a real need to bring our experience and the expertise of others together under one roof to enable us to share our collaboration business ethos with governments and everybody in their ecosystem.
- Trusted working partnerships are at the heart of DGX, which is why we bring everyone together from across the ecosystem to COLLABORATE, test strategies and plan the roadmap.
- When we engage with governments, we know we’re not talking to inexperienced people. All the agencies and experts we meet are just that – experts – and so the ability to CO-CREATE strategy and develop solutions by people for people is a vital part of the DGX experience. They have their own viewpoints and want to share them with their peers and industry experts, both to validate their ideas and adapt and improve them.
- The end results are tested and defined solutions that help governments to slash the time it takes to turn ideas into value and accelerate better outcomes for society.
In my next blog, I’ll be looking at the DGX Centre’s unique characteristics and how we can support the typical challenges faced by governments and civil servants across the globe.