Emerging technologies are cool, but they must also be useful. How can companies achieve innovation with virtual and augmented reality? What value can drones add? And what about artificial intelligence (AI)?
“It’s impossible to imagine a scenario where a company could remain competitive without adopting artificial intelligence,” says Sam Johnston, director of DXC Labs. “One of the areas we’ve just started looking at is humanoids. For example, if you come into a bank or maybe an insurance broker and you need to have an interview with a person, you can actually have it now with a humanoid, and we can make decisions in real time based on your responses.”
DXC Labs were set up to research and build reference architectures and prototypes for practical business use. This allows us to introduce emerging technologies into our industries and offerings and in innovation with our customers.
One promising prototype that DXC Technology has built is Ally, a voice-enabled hospital bedside assistant. Currently, patients’ call bells cannot distinguish between the nature of patient requests — whether a registered nurse is needed or if the request could be handled by a nursing assistant. Ally addresses this issue by differentiating the exact nature of the request and alerting the appropriate person. This helps hospital management optimize the nursing staff and reduce costs while maintaining quality patient care.
Phil Matheson, associate chief technologist at DXC Labs, is excited to see what the next generation of another tech innovation can do. “We’ve been working with drones for the last few years now,” he says. “We’ve stitched together the machine learning and the drone technology, and this enables us to have the drone actually understand what it’s seeing in front of it in real time.”
From AI and drones to brain wave monitoring and blockchain, DXC works with partners and our own technologists to ensure that we are fully equipped with the emerging technologies we need to lead clients on their transformation journeys.
“Technological change is accelerating,” says Johnson, “and the best way to contend with that is to adopt these emerging technologies as soon as they’re available to you. That way, you can thrive on change.”