A host of emerging technologies are redefining traditional ways of doing business. Driven by staggering amounts of data and enabled by rapidly evolving technology, digital transformation is disrupting business models, products and experiences across industries.
“We’re just entering what I would say is a Golden Era,” says Dar Suy, director of BPS emerging capabilities at DXC Technology. Technologies and capabilities that exist today, he explains, simply weren’t around even a couple of months ago.
Companies everywhere are using these new technologies to create a more connected enterprise and to compete more effectively in the global market. An increased focus on data and analytics is helping to improve customer experience and create more efficient operational models.
“Digital transformation is really a marketplace in which companies are looking to create an information backplane that operates their company,” says Dan Hushon, DXC’s chief technology officer. “They’re looking to take advantage of consumerization that’s been taught to employees and consumers alike in terms of client focus, becoming very information-driven in their very cultures.”
To stay competitive, and indeed move ahead, CIOs need to look at these emerging technologies. They need to explore innovative ways to harness their data — perhaps considering artificial intelligence and robotic process automation — and to enhance their digital customer experience.
“Data is the currency,” says Aniket Maindarkar, vice president of business process services (BPS) core product strategy at DXC. “What kind of insights can you get? Are these insights actionable? How can I understand my consumers better and make outcomes based on that?”
Organizations are turning to IT as a differentiator and enabler for rapidly accelerating their ability to execute on ideas and to create new value from applications and data.
“IT no longer supports the business, IT is the business,” says Maria Pardee, senior vice president and general manager for workplace and mobility at DXC. “If IT can align to how a user wants to do things, what [the user will] see as a result of aligning is improvement in productivity, in morale.”
And instead of being constrained by technology, people will now become empowered by it.